Author(s): Communications, Space & Technology Commission (CST)
Resource Type: Case studies
Countries: Saudi Arabia
Keywords: Artificial Intelligence, Public Sector Innovation, E-Government, e-Participation, Collaboration, Data protection
SMS Sender Names Management System using Blockchain Technology
Source in Arabic: ENACT Case Study - SMS Name Management, Saudi Arabia
To protect the Kingdom's users from fraudulent text messages, the Communications and Technology Commission launched an initiative that regulates the names of message senders using reliable and secure technologies, and limits the arrival of fraudulent messages using block chain technology, while continuing to share data between service providers in the information technology network.
Principles supported
- Responsiveness
- Trust
- Effectiveness
Technology focus
Cybersecurity technologies - Artificial intelligence - Big data - Blockchain
Purpose
- Employ an advanced governance framework through creating a digital platform for the exchange of data according to specific controls, while documenting the names of senders and preventing duplication.
- Increase the reliability of short text messages and enhance end-user protection, as well as enhance transparency and users experience.
- Benefit from the latest emerging technologies in the governance and regulation of services, to develop an innovative and secure technological environment.
Contributors/ Partners
Saudi Telecom Company - Mobily company - Zain company - T2 company
Functions and/or Features
- Reduce fraud and nuisance caused by spam by around 36% and reduce related challenges.
- Increase the speed of processing registration requests by more than 300%, while keeping the processing time less than 36 hours.
- Enable beneficiaries to directly track the name of senders, and to protect their intellectual property rights for these names.
Outcomes, impacts & changes
- Reduce operational burdens for service providers by 66%.
- Reduce the processing time of orders by up to 60%.
- Provide more than 41,000 trusted sender names, for the benefit of more than 22,000 trusted beneficiaries.
Challenges
- Reaching an agreement between the partners and operators on a unified solution to implement the project and address the problem.
- Coordination with more than 20 licensed short messages service providers.
- Existence of more than 60,000 sender names distributed among the service providers, whose data needs to be updated, cleaned, and transferred to the new system.
- Availability of experts in blockchain technology to develop the service using this technology.
