Author(s): Office of the Minister of State for Administrative Reform (OMSAR)
Resource Type: Case studies
Sectorial and Organizational Performance Measurement and Inspection Programme - Lebanon
The activity is a pilot programme of the Lebanese Government that started in 2015 and is aimed at strengthening the overall performance of public administrations according to key performance indicators (KPIs). The performance evaluation is conducted against the objectives and goals of government entities, and the evaluation results are relied on for developing the public sector as a whole.
Implementation: 2015 – 2020 (In progress)
The Lebanese Central Inspection body, several sectoral ministries, and the Office of the Ministry of State for Administrative Reform (OMSAR).
This activity was developed to enhance the capacity of the Central Inspection body in evaluating the organizational and sectoral performance of public entities based on valid and scientific KPIs, as well as collecting the necessary information and following a consistent, objective and systematic procedure. The implementation of the programme involves collaboration between the Central Inspection body and the involved ministries, with the aim of highlighting the weaknesses/problems faced and identifying the measures needed for the development of the whole public sector.
Each of the ministries involved reports the measurements of targeted KPIs to the Central Inspection body, which in turn provides recommendations on performance and submits them to the Council of Ministers for use in the institutional development agenda. The programme uses Excel to generate performance scores and ratings, scorecards and dashboard graphics. The work progress includes further automation of the system to reduce the reporting workload and ensure consistency, objectivity and accuracy. A proposal was made to create Performance Planning and Reporting Units that manage collected information, monitor KPIs and prepare performance reports and operational plans that constitute the basis for accountability, results management and transparency.
This programme benefits citizens, involved ministries and the whole public sector. Six sectoral ministries were involved in the pilot phase, including the Ministries of Economy and Trade, Industry, Transport and Public Works, Finance, Education, and Water and Energy. Four other ministries were included in the second phase, namely the Ministries of Environment, Agriculture, Labour, and Public Works and Transport.
- For the six ministries involved in the pilot phase, 1,246 KPIs and 5,453 Sub-KPIs were developed.
- A performance evaluation report was issued for each ministry.
- Four ministries were added to the second phase of the programme.
- A guide was developed for the KPIs methodology.
- The automation process for the system has started.
- Obtaining the data needed to set a specific baseline and wise targets.
- Timeliness of reports produced in Excel and the problem of tracking their versions between different partners.
- Limited budget and number of technical assistance staff.