Author(s): Ministry of Labour
Resource Type: Case studies
Countries: Oman
Keywords: E-Government, Public Sector Innovation, Administrative Procedure, Labour & Employment, Effectiveness
Advanced Manpower Management System
Source in Arabic: ENACT Case Study - Manpower Management System, Oman
The Ministry of Labour provides a comprehensive electronic platform for electronic licensing and permits services for individuals, establishments (profitable and non-profitable) and government agencies. The purpose is to facilitate the employment of the non-Omani workforce and manage its cycle in the public and private sectors, starting from issuing permits until the end of their service. This system includes electronic services such as issuing work permits, registering contracts, renewing permits, and cancelling permits, which facilitates procedures and contributes to facilitating the process of managing the non-Omani workforce.
Principles supported
- Responsiveness
- Trust
- Transparency
- Inclusiveness
- Effectiveness
Purpose
- Adopting modern technologies to develop digital government services, enhance work efficiency in the private sector, and increase public satisfaction of citizens and non-Omani workforce, which in turn adds value and have a positive impact on society.
- Facilitating work procedures for non-Omani workforce and protecting and guaranteeing their rights and enhancing interactions with all stakeholders and clients to ensure the implementation of procedures and commitment to legitimate rights.
Functions and/or Features
- Submission of applications through the Ministry's portal and providing services around the clock 24/7.
- Automated verification of the Labor Law conditions and the Guide to work permits, and approval of services without employee intervention.
- Direct interaction between employers and employees, to issue contracts and amend data without the intervention of employees.
- Sending notifications via email and text messages.
- E-payment of charges and easy follow up on applications.
- E-certification to verify applicants.
- E-signature of employment contracts between employers and employees.
- Integration with the systems of concerned authorities.
- Provision of technical support to users through the call center and e-service.
Outcomes, impacts & changes
- Improving and digitizing government services and raising their efficiency.
- Faster completion of services through designing and simplifying procedures.
- Raising operational efficiency and increasing productivity of the organization.
- Saving the cost and time for beneficiaries.
- Attracting investments and strengthening the labour market.
- Improving the quality of data among government agencies.
Challenges
- Resistance to change faced with some people.
- Lack of readiness of electronic integration in some government agencies.
- The need to raise awareness on e-services.
Lessons learned
- The importance of mobilizing change management teams inside and outside the organization.
- The need to consider users' feedback within the design of e-government services.
- The need to involve stakeholders in business re-engineering of government services.
- It is essential to raise awareness on e-services through introducing and promoting these services through various channels.
