Author(s): Dhofar Municipality
Resource Type: Case studies
Countries: Oman
Keywords: Access to Information, E-Government, Open Data, Local Government, Transparency, Cloud Computing
Digital Transformation
Dhofar Municipality
Source in Arabic: ENACT Case Study - Digital Transformation in Dhofar, Oman
The Dhofar Municipal Portal (E-Services) offers significant opportunities for the Dhofar Governorate in the Sultanate of Oman. Due to the impact of the COVID-19 pandemic, all major services have been transitioned to electronic services, allowing citizens and residents to access services online and make payments easily and quickly. This reduces time and costs while increasing service transparency. Services can be securely accessed through electronic PKI authentication, and services are integrated among government entities through a secure government network. If users encounter any issues with electronic services, they can request assistance through the instant chat Chabot.
