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Author(s): Dhofar Municipality

Resource Type: Case studies

Countries: Oman

Keywords: Access to Information, E-Government, Open Data, Local Government, Transparency, Cloud Computing


Digital Transformation

Dhofar Municipality

Source in Arabic: ENACT Case Study - Digital Transformation in Dhofar, Oman

The Dhofar Municipal Portal (E-Services) offers significant opportunities for the Dhofar Governorate in the Sultanate of Oman. Due to the impact of the COVID-19 pandemic, all major services have been transitioned to electronic services, allowing citizens and residents to access services online and make payments easily and quickly. This reduces time and costs while increasing service transparency. Services can be securely accessed through electronic PKI authentication, and services are integrated among government entities through a secure government network. If users encounter any issues with electronic services, they can request assistance through the instant chat Chabot.

Access complete case study in Arabic

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