Author(s): Public Authority for Social Insurance
Resource Type: Case studies
Countries: Oman
Keywords: E-Government, Open Data, Transparency
2021
Business Intelligence System
Source in Arabic: ESCWA ENACT Case Study - Business Intelligence, Oman
A project that collects, analyses and provides relevant data to support informed decision-making within the authority using technology, processes and best practices.
Principles supported
- Responsiveness
- Inclusiveness
- Effectiveness
- Transparency
Technology focus
Data centres - Open Data - Business Intelligence
Purpose
Linking multi-source data to provide a unified and integrated view of the Authority's data.
Functions and/or Features
- Create visual graphs and reports that are easy to understand.
- Instant alerts about anomalous data.
Outcomes
- Streamline complex processes with advanced automated analytics, which saves time and efforts.
- Increase productivity through providing aggregated data using reports, analytical dashboards and graphs.
- Better ability to monitor the implementation of strategies and the plans set based on data and indicators.
- Gain a competitive advantage.
Challenges
- Data replication
- Missing data for some fields
- Unavailability of data warehouse
- Change of human resources by the executing company
Lessons learned
- Better understanding of the available data and identifying the challenges that need to be addressed for benefiting from the data system.
- Monitoring the data that need to be processed or corrected.
