Author(s): Civil Service Employees Pension Fund
Resource Type: Case studies
Countries: Oman
Keywords: Public Sector Innovation, E-Government, Data protection, Big Data, Open Data
Systems Integration with Government Entities
Source in Arabic: ESCWA ENACT Case Study - Systems Integration with Government Entities, Oman
The Pension Information System of the Civil Service Employees Pension Fund was upgraded and enhanced to be integrated and connected with other government agencies and local banking systems. Project implementation with various government agencies included several phases, including identifying, designing, and testing. This was followed by the integration and communication among six government entities, including the Ministry of Finance, Ministry of Labour, Royal Oman Police, Public Authority for Social Insurance, and the Ministry of Social Development.
Principles supported
- Responsiveness
- Inclusiveness
- Trust
- Effectiveness
- Transparency
- Technology focus
Purpose
- Provide connectivity with the sources of data and information on pension systems.
- Processing data and development of integrated information and reports.
- Use the data for verification and decision-making, and facilitate the handling of a huge volume of data.
Contributors/ Partners
- Ministry of Finance
- Ministry of Labor
- Royal Oman Police (National Registry)
- Public Authority for Social Insurance
- Ministry of Social Development
Functions and/or Features
- Integration and communication with the six entities.
- National Registry: for the automatic entry of information on pensioners based on the civil number.
- Ministries of Finance and Labour: For importing monthly salary data.
- Public Authority for Social Insurance and Ministry of Social Development: For data collection to avoid duplication of cases.
Outcomes
- Accuracy in figures on monthly income and financial statements, based on data from Ministries of Finance and Labour.
- Improved performance, accuracy and validation of citizens' information retrieved from the system database.
- Enhanced processes for the calculation of pension benefits.
- Reduced illegal spending through verifying the expiry date of maturity.
Challenges
- Technical differences between entities in relation to technologies used, types of databases and network devices. This triggered standardizing information technology across government entities.
- Systems performance issues related to inter-dependencies between systems.
- Security risks that might rise from the integration with external entities.
Lessons learned
- Obtaining information from official and reliable sources increased the accuracy and efficiency of pension operations.
- Cooperating and exchanging information with other government entities enabled the application of rules and regulations related to the retirement law.
- Integration and communication with other government entities enhanced the efficiency of government services and provided real-time information to citizens and businesses.
