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Author(s): e-Government Unit at The Presidency

Resource Type: Case studies

Countries: Tunisia

Keywords: Effectiveness, Internet, Accessibility, e-Participation, Collaboration


Digital Government Services Assessment System

Source in Arabic: ENACT Case Study - Digital Government Services Assessment System, Tunisia

The MEQUAES system represents part of the strategic direction of the electronic administration to improve the quality of public services on the Internet and increase their use by citizens. The system aims to evaluate the quality of digital services, increase citizen satisfaction, and enhance the use of technology.

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